START -> You have an IDEA or INNOVATION 💡
│
▼
Does it solve a KNOWN PROBLEM?
│
├── YES ->
│ Identify WHO has that problem / need
│ -> Define your Minimum Viable Segment (MVS) of people who have the same or similar needs
│ -> Build the Customer Compass to understand the Customer's worldview
│ -> Define the Problem from the Customer's viewpoint
│ -> Build and Test the Customer's Value Prop (CVP)
│
└── NO -> Is it a BREAKTHROUGH innovation?
│
├── YES -> Explore NEW USE CASES & Early Adopters
│ ├── A. Solve EXISTING Problems in NEW Ways (e.g., CRISPR + genetic diseases)
│ └── B. Unlock NEW BEHAVIORS (e.g., iPhone -> mobile apps, Instagram, Uber)
│ └── C. Open up entirely NEW OPPORTUNITIES (e.g. AI -> Agents -> Augmented Humanity in education, work, play, ++ )
│
└── NO -> Then get customer-centric:
├── 1. LISTEN & LEARN: Discover real-world problems
│ ├── Adjust your idea -> Iterate to fit
│ └── Reframe around their needs -> Solve what matters
├── 2. PIVOT: Apply your idea to a different audience
├── 3. BE YOUR OWN CUSTOMER: If it solves *your* need, validate with others
│ └── Find others like you -> Build your MVS (Minimum Viable Segment)
└── 4. PARK IT & REFRAME: Great idea, wrong timing? Shelve it until possible fit emerges.